Policies

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Please take the time to have a read through our policies. We have these to ensure everything runs as smoothly as possible so we can provide the best service for our clients as well as our therapists. 

Appointment Policies

  • Being a mobile service, we cannot guarantee arrival to the minute. Our therapists have a buffer of 20 minutes either side of the appointment time, so if you need to be finished by a certain time, please let us know in advance.
  • For lash appointments, please ensure that you have cleaned your lashes prior to your appointment and that you do not have any makeup around your eyes. This will ensure that your lashes adhere properly and last longer.

  • Allergies and Reactions – If you have any allergies or have had a reaction to any products or treatments in the past, please disclose this prior to your appointment. We want to ensure that we use products that are safe and suitable for you. If you have any kind of reaction you need to let us know as soon as possible within the first 24 hours to ensure we can safely direct you on what to do next. 

  • Children and Pets – Pets and children are welcome in appointments, but please ensure that they will not be in the way of the therapist. We want to ensure a safe and comfortable environment for both you and your therapist.

  • Lash refill appointments will be charged at full set rates if there is less than 20% of lashes left. This is to ensure that we have enough time to provide a full refill.

  • We are happy to refill lashes that were done by another salon. However, please book our ” over 14 day refill” slot to allow us enough time to work with the existing lashes.

Payment Policies

  • Cancellations and No-Shows – Mobile Beauty Co requires a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. Cancellations or no-shows within 24 hours of the scheduled appointment will be charged the full fee of the service.
  • Deposits – We do not usually charge any deposits or booking fees however Mobile Beauty Co. reserves the right to charge a deposit for larger bookings or bookings that require further travel. The deposit amount will be determined on a case-by-case basis and will be communicated to the client at the time of booking.

  • Payment – Payment for services is required on the day of your appointment and can be made by card in your appointment. If you prefer to pay by cash, please ensure that you have the exact amount as our therapists do not carry change or cash on them.
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other Policies

  • Feedback and Concerns – If you are unhappy with your service for any reason, please let us know within 24 hours. We take all feedback seriously and will work with you to address the issue directly. Please email us at info@mobilebeautyco.com.au with any concerns.
  • Modifications and Cancellations – Mobile Beauty Co reserves the right to modify or cancel any beauty treatment service at any time for any reason, including but not limited to illness, equipment failure, or unforeseen circumstances. In the event of such a modification or cancellation, we will work with the client to reschedule the appointment as soon as possible.
  • General – Mobile Beauty Co reserves the right to amend these policies at any time without prior notice. By using our services, you agree to be bound by these policies.
  1. Privacy Policy – At Mobile Beauty Co, we understand the importance of protecting your personal information. Our Privacy Policy outlines how we collect, use, and store your data, including any personal information related to your beauty treatments, and the measures we take to ensure its security. By using our website, you agree to our Privacy Policy.

  2. Terms and Conditions – These Terms and Conditions govern your use of www.mobilebeautyco.com.au and our beauty treatment services. By accessing our website or using our services, you agree to be bound by these terms and conditions, and any additional policies or guidelines we may post on our website from time to time. Please read these terms carefully before using our website or booking a beauty treatment.

  3. Cookies Policy – We use cookies on www.mobilebeautyco.com.au to improve your user experience and personalize your browsing experience. Our Cookies Policy explains how we use cookies and other tracking technologies, and how you can manage your preferences.

  4. Intellectual Property Rights – All content and materials on www.mobilebeautyco.com.au, including but not limited to text, graphics, logos, images, videos, and software, are the property of Mobile Beauty Co and are protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content or materials without our express written consent.

  5. Disclaimer-  The information on www.mobilebeautyco.com.au is provided for general informational purposes only and should not be construed as professional advice. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

  6. Limitation of Liability – To the fullest extent permitted by law, Mobile Beauty Co shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of www.mobilebeautyco.com.au or our beauty treatment services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

  7. Governing Law and Jurisdiction – These policies shall be governed by and construed in accordance with the laws of Australia, and any disputes arising out of or in connection with these policies shall be subject to the exclusive jurisdiction of the courts of Australia.

  8. We reserve the right to amend these policies at any time and without notice. By continuing to use www.mobilebeautyco.com.au or book a beauty treatment after any changes to these policies, you agree to be bound by the revised policies.

 

Privacy Policy

Mobile Beauty Co respects the privacy of our clients and is committed to protecting your personal information. This policy outlines how we collect, use, and disclose your personal information.

Information We Collect – We may collect personal information such as your name, address, phone number, email address, and payment information. This information is collected when you book an appointment with us or contact us through our website.

How We Use Your Information – We use your personal information to provide you with our services, including scheduling appointments, processing payments, and communicating with you about your appointments. We may also use your information to send you promotional materials about our services, but only if you have given us your consent to do so.

How We Disclose Your Information – We may disclose your personal information to third-party service providers who assist us with our business operations, such as payment processors and email providers. We require these service providers to protect the confidentiality of your information and to only use it for the purposes for which we disclose it to them.We may also disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others, investigate fraud, or respond to a government request.

Data Security – We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using secure servers, encrypting data transmissions, and limiting access to personal information to only those who have a need to know.

Data Retention – We will retain your personal information for as long as necessary to provide you with our services or as required by law. Once your personal information is no longer necessary for the purposes for which it was collected, we will securely dispose of it.

Your Rights – You have the right to access, correct, or delete your personal information that we hold. You may also withdraw your consent for us to use your personal information for promotional purposes at any time. To exercise these rights, please contact us at info@mobilebeautyco.com.au.

Changes to Our Policy – We may update this privacy policy from time to time to reflect changes in our business operations or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

Contact Us – If you have any questions or concerns about our privacy policy, please contact us at info@mobilebeautyco.com.au.

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